Product Manager
Description
About Quidax
Quidax is hiring a Product Director, this kind of reminds us of Dr. Strange, where he does that thing with the lighting shield thingy. All we are saying is that we are looking for someone who has the ability to control a lot of things going down at the same time, so we have a number of products and we would love for someone to come on board and own the product organization like their baby. Someone who is passionate about the product and realizes that behind the product and numbers are actual people - customers who move and breathe. We want someone who is sold out to the idea of bringing joy to our customer’s minds, hearts, and fingers anytime they interact with our product. This is the core of the role; managing a product or suites of product from inception to delivery & maintenance to make sure the customer has a remarkable experience at the end of the day.
What you’ll be doing
There is really no product without a product manager and this is one of the most important roles in the company. The job of the Product Director at Quidax is to be the CEO of the products and the product organization; basically take charge of the product development process from start to finish and everything in the middle. In actual fact, it never finishes. We currently have 6 products and you would be overseeing all products while thinking up new ones we should build. The Product Director sits in between the business and engineering, translating customer requests into language developers would understand and build. We always want to give our customers a delightful experience so we would like someone who can demonstrate intuitiveness, passion for the customers and passion for the business.
We are big on metrics and how it can help us improve the business and product for the customers, it can help us identify where new customers are dropping off or old-timers are just getting plain confused or frustrated if we have the data, we can make the journey bliss for the customer. For now, we are merging the product analytic roles into product management, so it would be great if you are conversant with analytic tools, especially Mix panel.
What your day-to-day looks like
Product Experience Management
Strengthen Customer feedback loop to the Product Teams
Run Improvement Programs targeted not just at Success Rate but at Customer Experience which is the ultimate measure of success.
Conducting ongoing discovery and monitoring of all product behaviour within the Production environment
Measure all product performance metrics with respect to churn, volume trends, response time, end user experience etc
Providing and managing all 3rd Level Support operations.
Drive true Problem Management for the Product Organisation (Applications, Products, Platforms) proactively and reactively.
Empower the 1st and 2nd Level Support teams by providing Product context and training.
Generation of Product and Customer Experience Insights for the Product teams
Track and Guarantee Value to Customer per Product Releases.
Track and Guarantee ROI on Product /Features Releases.
Driving, Tracking and Supporting Experimentation, Product Research, Design, Proof of Concepts for the Product Organization.
Foster cross-functional collaboration around a Product and use product insights to identify areas of Improvement.
Carries out Product Analytics activities on the Products; seeking to generate insights and track Product Metrics
Drive Product Platform Improvements programmes
Core member of the Operational intelligence team
What you need to have
3-5 years of experience building products users love.
Experience in data tools related to measuring the success of product releases and usage, e.g.; Tableau, Hotjar, Mixpanel, etc.
Excellent written and verbal communication and interpersonal skills
Analytical and process-oriented mindset with attention to detail
Agile expertise and experience
Nice to haves
Crypto experience
Fintech experience
How to apply
Please send an application tailored to the role that speaks to us. A lot of people send in bland generic applications, and it is easy and very helpful to stand out, especially when someone has been going through 100 applications, endeavor to make your application the breath of fresh air. We appreciate your great writing and you taking the time to put your application together.
We would most likely send you a test should you get through the application stage, please imagine you are already part of the team and walk us through your thinking about the problems we present.
What our hiring process looks like
It’s a 4-step quick process!
✅ Intro call with the recruiter
✅ 1hr call with the hiring team
✅ In some cases, a take-home assessment or live-based assessment
✅ 45mins culture fit interview